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Our experienced team are here to guide you through the insurance process; from proof of purchase for new purchases, after loss valuations and a second opinion, to replacement jewellery and custom design options.

New purchases

If you've recently purchased a new item of jewellery, we recommend checking your insurance policy so you can decide if you need special/individual cover. To insure your jewellery, you will need proof of purchase - Walker & Hall provide a valuation, certificate of purchase or receipt with all purchases.

We recommend taking photos of your jewellery and storing them with the valuation/proof of purchase in a safe place separate to where your jewellery is stored.

Loss of an item

We understand that the loss and/or theft of your jewellery can be particularly upsetting – especially with heirloom pieces or when special memories are attached. If you would like to replace your jewellery, we can help with the process.

We can help you with after loss valuations, a second opinion if needed, replacement jewellery and ongoing credit.

Make an Appointment

We highly recommend booking an appointment with our experienced insurance specialist Raj, to take you step by step through the insurance process. Our Anzac Ave Showroom offers free car parking, a safe and quiet ambiance and a jeweller on site if required.

After Loss Valuations

We can help you establish the value of your jewellery if it were to be replaced at a present day price. We understand that dealing with the loss of your jewellery is a difficult time and we do not charge for this service. To start the process, please fill in our enquiry form.

Virtual Consultations

If you are based out of Auckland, we can assist you with all your insurance needs over the phone or via virtual consultation. Book a time that suits you with our insurance specialist Raj, at the link below.

Insurance Claim - Replacement Jewellery

Once your insurance claim has been approved you have the right to choose where you would like to go to replace your jewellery. Our skilled gemologist and jewellers can work with you to recreate your lost piece or you may wish to choose from our wide selection of diamond, gold, sterling silver, coloured stone and Designer jewellery.

Insurance Claim - Gemselect

If you have an insurance claim that is being handled by JVC you may be offered the GemSelect card as a convenient way to replace your jewellery. Your GemSelect card can be used in any Walker & Hall store.

This item is available by Special Order. Please enquire for pricing and ordering details.