Diamond Club Benefits
As part of our Diamond Club, enjoy a $50 Rewards Voucher for every $500 spent on full-priced items. Our annual tier reveal each September announces your new tier benefits for the year, starting with a special Tier Reveal Gift – our thank you for your support and loyalty over the last year.
REWARD POINTS & VOUCHERS
Diamond Club members receive a $50 Rewards Voucher for every $500 spent on full-priced items.
BIRTHDAY GIFT
Diamond Club members receive a birthday gift voucher to celebrate their birthday when we have your valid email.
TIER REVEAL GIFT
Our annual tier reveal each September announces your new tier and all Diamond Club members receive a Tier Reveal Gift if we have your valid email.
ENGRAVING
Diamond Club members receive free engraving on items from our Engraving Collection. Monarch, Blossom and Jubilee members receive free engraving on all suitable Walker & Hall items.
DOUBLE REWARD POINTS & EVENTS
Phoenix, Monarch, Blossom and Jubilee Diamond Club members receive between 1 - 4 Double Reward Point days per year. Blossom and Jubilee Diamond Club members receive invitations to exclusive in store events.
EARLY ACCESS & MORE...
Additional Diamond Club benefits are based on tier levels and include early access and previews to promotions, double reward point days and extended or unlimited exchange period.
-
Tier One
Nova
Annual Spend $0 - $499
-
Tier Two
Panorama
Annual Spend $500 - $999
-
Tier Three
Coronado
Annual Spend $1,000 - $1,999
-
Tier Four
Phoenix
Annual Spend $2,000 - $4,999
-
Tier Five
Monarch
Annual Spend $5,000 - $9,999
-
Tier Six
Blossom
Annual Spend $10,000 - $29,999
-
Tier Seven
Jubilee
Annual Spend $30,000+
Tier One
Nova
Annual Spend $0 - $499
-
Annual Spend as at 1st September: $0 - $499
-
Points: • $1 = 1 Reward point • 500 Reward points = $50 Reward Voucher • Full price items only• Reward points do not expire • Reward vouchers are valid for 1 year from the date they are generated • Reward vouchers can be stacked together when they are redeemed • Reward vouchers must be redeemed in full in one transaction and no change will be given • For online orders, reward points will be updated when the purchase process is completed and prepared for dispatch by our online team • ACCRUAL: Products which are discounted or tax free, purchases of gift vouchers, shipping or services do not earn reward points and will not count towards a reward voucher • REDEMPTION: Reward vouchers cannot be redeemed for cash, store credit or gift vouchers
-
Birthday: Birthday Gift - 10% off discount voucher• Unique and valid email must be active (subscribed) at the time of sending to receive this benefit • 10% off the normal retail price of any in stock item, up to a maximum discount of $1000 • Valid for the month of the Diamond Club members birthday only • Item must be in stock, special orders, existing laybys and custom orders are not eligible for this offer • Customer must present email with voucher code in store or use online to redeem • Birthdate (year not required) must be saved on Walker & Hall customer account before the start of the birthday month
-
Engraving: Free for Engraving Collection• Free engraving on items in the Engraving Collection purchased from Walker & Hall only • Free engraving up to 10 characters per item, select from one of four available fonts.
-
Annual Tier Reveal Gift: $25 Tier reward voucher• Unique and valid email must be active (subscribed) at the time of sending to receive this benefit • Vouchers can be redeemed in store and online for Walker & Hall as a discount on products • Vouchers cannot be redeemed for existing transactions such as laybys, or for services, cash, store credit or gift vouchers • Vouchers must be redeemed in full in one transaction and no change will be given • The Nova tier reward voucher expires 3 months from the date of issue • Vouchers are loaded into your diamond club account and are non-transferable
Read the full Terms & Conditions here
Tier Two
Panorama
Annual Spend $500 - $999
-
Annual Spend as at 1st September: $500 - $999
-
Points: • $1 = 1 Reward point • 500 Reward points = $50 Reward Voucher • Full price items only• Reward points do not expire • Reward vouchers are valid for 1 year from the date they are generated • Reward vouchers can be stacked together when they are redeemed • Reward vouchers must be redeemed in full in one transaction and no change will be given • For online orders, reward points will be updated when the purchase process is completed and prepared for dispatch by our online team • ACCRUAL: Products which are discounted or tax free, purchases of gift vouchers, shipping or services do not earn reward points and will not count towards a reward voucher • REDEMPTION: Reward vouchers cannot be redeemed for cash, store credit or gift vouchers
-
Birthday: Birthday Gift - $50 off discount voucher• Unique and valid email must be active (subscribed) at the time of sending to receive this benefit • Valid for the month of the Diamond Club members birthday only • Item must be in stock, special orders, existing laybys and custom orders are not eligible for this offer • Customer must present email with voucher code in store or use online to redeem • Birthdate (year not required) must be saved on Walker & Hall customer account before the start of the birthday month.
-
Engraving: Free for Engraving Collection• Free engraving on items in the Engraving Collection purchased from Walker & Hall only. • Free engraving up to 10 characters per item, select from one of four available fonts.
-
Annual Tier Reveal Gift: $25 Tier reward voucher• Unique and valid email must be active (subscribed) at the time of sending to receive this benefit • Vouchers can be redeemed in store and online for Walker & Hall as a discount on products • Vouchers cannot be redeemed for existing transactions such as laybys, or for services, cash, store credit or gift vouchers • Vouchers must be redeemed in full in one transaction and no change will be given • The Panorama tier reward voucher expires 3 months from the date of issue• Vouchers are loaded into your diamond club account and are non-transferable
Read the full Terms & Conditions here
Tier Three
Coronado
Annual Spend $1,000 - $1,999
-
Annual Spend as at 1st September: $1,000 - $1,999
-
Points: • $1 = 1 Reward point • 500 Reward points = $50 Reward Voucher • Full price items only• Reward points do not expire • Reward vouchers are valid for 1 year from the date they are generated • Reward vouchers can be stacked together when they are redeemed • Reward vouchers must be redeemed in full in one transaction and no change will be given • For online orders, reward points will be updated when the purchase process is completed and prepared for dispatch by our online team • ACCRUAL: Products which are discounted or tax free, purchases of gift vouchers, shipping or services do not earn reward points and will not count towards a reward voucher • REDEMPTION: Reward vouchers cannot be redeemed for cash, store credit or gift vouchers
-
Birthday: Birthday Gift - $50 off discount voucher• Unique and valid email must be active (subscribed) at the time of sending to receive this benefit • Valid for the month of the Diamond Club members birthday only • Item must be in stock, special orders, existing laybys and custom orders are not eligible for this offer • Customer must present email with voucher code in store or use online to redeem • Birthdate (year not required) must be saved on Walker & Hall customer account before the start of the birthday month.
-
Engraving: Free for Engraving Collection• Free engraving on items in the Engraving Collection purchased from Walker & Hall only • Free engraving up to 10 characters per item, select from one of four available fonts.
-
Annual Tier Reveal Gift: $50 Tier reward voucher• Unique and valid email must be active (subscribed) at the time of sending to receive this benefit • Vouchers can be redeemed in store and online for Walker & Hall as a discount on products • Vouchers cannot be redeemed for existing transactions such as laybys, or for services, cash, store credit or gift vouchers • Vouchers must be redeemed in full in one transaction and no change will be given • The Coronado tier reward voucher expires 3 months from the date of issue • Vouchers are loaded into your diamond club account and are non-transferable
-
Early Access: Promotion previews• Preview access to promotions – sent by email before launch to the public • Available on selected promotions only • Unique and valid email must be active (subscribed) at the time of sending to receive this benefit
Read the full Terms & Conditions here
Tier Four
Phoenix
Annual Spend $2,000 - $4,999
-
Annual Spend as at 1st September: $2,000 - $4,999
-
Points: • $1 = 1 Reward point • 500 Reward points = $50 Reward Voucher • Full price items only• Reward points do not expire • Reward vouchers are valid for 1 year from the date they are generated • Reward vouchers can be stacked together when they are redeemed • Reward vouchers must be redeemed in full in one transaction and no change will be given • For online orders, reward points will be updated when the purchase process is completed and prepared for dispatch by our online team • ACCRUAL: Products which are discounted or tax free, purchases of gift vouchers, shipping or services do not earn reward points and will not count towards a reward voucher • REDEMPTION: Reward vouchers cannot be redeemed for cash, store credit or gift vouchers
-
Double Reward Points: 1 Double Reward Points day• Double point days will occur on dates selected by Walker & Hall and advised to customers in eligible tiers by email • Double reward points will accrue on full priced items, discounted items will not earn reward points • Double points will accrue automatically, and reward vouchers will be issued and are valid on subsequent purchase
-
Birthday: Birthday Gift - $100 off discount voucher• Unique and valid email must be active (subscribed) at the time of sending to receive this benefit • Valid for the month of the Diamond Club members birthday only • Item must be in stock, special orders, existing laybys and custom orders are not eligible for this offer • Customer must present email with voucher code in store or use online to redeem • Birthdate (year not required) must be saved on Walker & Hall customer account before the start of the birthday month
-
Engraving: Free for Engraving Collection• Free engraving on items in the Engraving Collection purchased from Walker & Hall only • Free engraving up to 10 characters per item, select from one of four available fonts.
-
Annual Tier Reveal Gift: $75 Tier reward voucher• Unique and valid email must be active (subscribed) at the time of sending to receive this benefit • Vouchers can be redeemed in store and online for Walker & Hall as a discount on products • Vouchers cannot be redeemed for existing transactions such as laybys, or for services, cash, store credit or gift vouchers • Vouchers must be redeemed in full in one transaction and no change will be given • The Phoenix tier reward voucher expires 3 months from the date of issue • Vouchers are loaded into your diamond club account and are non-transferable
-
Early Access: Promotion previews• Preview access to promotions – sent by email before launch to the public • Available on selected promotions only • Unique and valid email must be active (subscribed) at the time of sending to receive this benefit
-
Exchange Period: 90 days• Customers may return items for exchange or gift certificate (valid for one year from date of issue) over an extended period according to their tier benefit which overrides our standard timeframe • Extended returns timeframes are still subject to all other returns policies, goods must be returned in new condition and with original packaging • Not eligible if specially ordered, customised or last chance
Read the full Terms & Conditions here
Tier Five
Monarch
Annual Spend $5,000 - $9,999
-
Annual Spend as at 1st September: $5,000 - $9,999
-
Points: • $1 = 1 Reward point • 500 Reward points = $50 Reward Voucher • Full price items only• Reward points do not expire • Reward vouchers are valid for 1 year from the date they are generated • Reward vouchers can be stacked together when they are redeemed • Reward vouchers must be redeemed in full in one transaction and no change will be given • For online orders, reward points will be updated when the purchase process is completed and prepared for dispatch by our online team • ACCRUAL: Products which are discounted or tax free, purchases of gift vouchers, shipping or services do not earn reward points and will not count towards a reward voucher • REDEMPTION: Reward vouchers cannot be redeemed for cash, store credit or gift vouchers
-
Double Reward Points: 2 Double Reward Points days• Double point days will occur on dates selected by Walker & Hall and advised to customers in eligible tiers by email • Double reward points will accrue on full priced items, discounted items will not earn reward points • Double points will accrue automatically, and reward vouchers will be issued and are valid on subsequent purchase
-
Birthday: Birthday Gift - $150 off discount voucher• Unique and valid email must be active (subscribed) at the time of sending to receive this benefit • Valid for the month of the Diamond Club members birthday only • Item must be in stock, special orders, existing laybys and custom orders are not eligible for this offer • Customer must present email with voucher code in store or use online to redeem • Birthdate (year not required) must be saved on Walker & Hall customer account before the start of the birthday month
-
Engraving: Free for Walker & Hall items• Free engraving on items purchased from Walker & Hall only • Technical limitations may apply as some materials/styles may not be suitable for engraving • Free engraving up to 10 characters per item, select from one of four available fonts.
-
Annual Tier Reveal Gift: $100 Tier reward voucher• Unique and valid email must be active (subscribed) at the time of sending to receive this benefit • Vouchers can be redeemed in store and online for Walker & Hall as a discount on products • Vouchers cannot be redeemed for existing transactions such as laybys, or for services, cash, store credit or gift vouchers • Vouchers must be redeemed in full in one transaction and no change will be given • The Monarch tier reward voucher expires 3 months from the date of issue • Vouchers are loaded into your diamond club account and are non-transferable
-
Early Access: Promotion previews• Preview access to promotions – sent by email before launch to the public • Available on selected promotions only • Unique and valid email must be active (subscribed) at the time of sending to receive this benefit
-
Exchange Period: 90 days• Customers may return items for exchange or gift certificate (valid for one year from date of issue) over an extended period according to their tier benefit which overrides our standard timeframe • Extended returns timeframes are still subject to all other returns policies, goods must be returned in new condition and with original packaging • Not eligible if specially ordered, customised or last chance
Read the full Terms & Conditions here
Tier Six
Blossom
Annual Spend $10,000 - $29,999
-
Annual Spend as at 1st September: $10,000 - $29,999
-
Points: • $1 = 1 Reward point • 500 Reward points = $50 Reward Voucher • Full price items only• Reward points do not expire • Reward vouchers are valid for 1 year from the date they are generated • Reward vouchers can be stacked together when they are redeemed • Reward vouchers must be redeemed in full in one transaction and no change will be given • For online orders, reward points will be updated when the purchase process is completed and prepared for dispatch by our online team • ACCRUAL: Products which are discounted or tax free, purchases of gift vouchers, shipping or services do not earn reward points and will not count towards a reward voucher • REDEMPTION: Reward vouchers cannot be redeemed for cash, store credit or gift vouchers
-
Double Reward Points: 3 Double Reward Points days• Double point days will occur on dates selected by Walker & Hall and advised to customers in eligible tiers by email • Double reward points will accrue on full priced items, discounted items will not earn reward points • Double points will accrue automatically, and reward vouchers will be issued and are valid on subsequent purchase
-
Birthday: Birthday Gift - $300 off discount voucher• Unique and valid email must be active (subscribed) at the time of sending to receive this benefit • Valid for the month of the Diamond Club members birthday only • Item must be in stock, special orders, existing laybys and custom orders are not eligible for this offer • Customer must present email with voucher code in store or use online to redeem • Birthdate (year not required) must be saved on Walker & Hall customer account before the start of the birthday month
-
Engraving: Free for Walker & Hall items• Free engraving on items purchased from Walker & Hall only • Technical limitations may apply as some materials/styles may not be suitable for engraving • Free engraving up to 10 characters per item, select from one of four available fonts.
-
Annual Tier Reveal Gift: $150 Tier reward voucherUnique and valid email must be active (subscribed) at the time of sending to receive this benefit • Vouchers can be redeemed in store and online for Walker & Hall as a discount on products • Vouchers cannot be redeemed for existing transactions such as laybys, or for services, cash, store credit or gift vouchers • Vouchers must be redeemed in full in one transaction and no change will be given • The Blossom tier reward voucher expires 3 months from the date of issue • Vouchers are loaded into your diamond club account and are non-transferable
-
Early Access: Promotion previews• Preview access to promotions – sent by email before launch to the public • Available on selected promotions only • Unique and valid email must be active (subscribed) at the time of sending to receive this benefit
-
Exchange Period: Unlimited• Customers may return items for exchange or gift certificate (valid for one year from date of issue) over an extended period according to their tier benefit which overrides our standard timeframe • Extended returns timeframes are still subject to all other returns policies, goods must be returned in new condition and with original packaging • Not eligible if specially ordered, customised or last chance
-
Events: Exclusive Events• Invitations to exclusive event opportunities sent by email • Unique and valid email must be active (subscribed) at the time of sending to receive this benefit
Read the full Terms & Conditions here
Tier Seven
Jubilee
Annual Spend $30,000+
-
Annual Spend as at 1st September: $30,000+
-
Points: • $1 = 1 Reward point • 500 Reward points = $50 Reward Voucher • Full price items only• Reward points do not expire • Reward vouchers are valid for 1 year from the date they are generated • Reward vouchers can be stacked together when they are redeemed • Reward vouchers must be redeemed in full in one transaction and no change will be given • For online orders, reward points will be updated when the purchase process is completed and prepared for dispatch by our online team • ACCRUAL: Products which are discounted or tax free, purchases of gift vouchers, shipping or services do not earn reward points and will not count towards a reward voucher • REDEMPTION: Reward vouchers cannot be redeemed for cash, store credit or gift vouchers
-
Double Reward Points: 4 Double Reward Points days• Double point days will occur on dates selected by Walker & Hall and advised to customers in eligible tiers by email • Double reward points will accrue on full priced items, discounted items will not earn reward points • Double points will accrue automatically, and reward vouchers will be issued and are valid on subsequent purchase
-
Birthday: Birthday Gift - $500 off discount voucher• Unique and valid email must be active (subscribed) at the time of sending to receive this benefit • Valid for the month of the Diamond Club members birthday only • Item must be in stock, special orders, existing laybys and custom orders are not eligible for this offer • Customer must present email with voucher code in store or use online to redeem • Birthdate (year not required) must be saved on Walker & Hall customer account before the start of the birthday month
-
Engraving: Free for Walker & Hall items• Free engraving on items purchased from Walker & Hall only • Technical limitations may apply as some materials/styles may not be suitable for engraving • Free engraving up to 10 characters per item, select from one of four available fonts.
-
Annual Tier Reveal Gift: $300 Tier reward voucher• Unique and valid email must be active (subscribed) at the time of sending to receive this benefit • Vouchers can be redeemed in store and online for Walker & Hall as a discount on products • Vouchers cannot be redeemed for existing transactions such as laybys, or for services, cash, store credit or gift vouchers • Vouchers must be redeemed in full in one transaction and no change will be given • The Jubilee tier reward voucher expires 3 months from the date of issue • Vouchers are loaded into your diamond club account and are non-transferable
-
Early Access: Promotion previews• Preview access to promotions – sent by email before launch to the public • Available on selected promotions only • Unique and valid email must be active (subscribed) at the time of sending to receive this benefit
-
Exchange Period: Unlimited• Customers may return items for exchange or gift certificate (valid for one year from date of issue) over an extended period according to their tier benefit which overrides our standard timeframe • Extended returns timeframes are still subject to all other returns policies, goods must be returned in new condition and with original packaging • Not eligible if specially ordered, customised or last chance
-
Events: Exclusive Events• Invitations to exclusive event opportunities sent by email • Unique and valid email must be active (subscribed) at the time of sending to receive this benefit
Read the full Terms & Conditions here
Tier Reveal FAQs
-
What is my new Tier?
We have just announced our new Tiers and Tier Reveal Gifts have been emailed to all members of our Diamond Club.
Make sure that you are subscribed with a valid email to receive the full rewards on offer. If you are currently receiving our weekly(ish) emails then you are all set. If you have an account with us but are not receiving our emails we recommend you check your junk and add us to your safe senders list, or contact us online@walkerandhall.co.nz so that we can check your subscription details. -
How do you calculate my Tier?
Your total spend is calculated from completed purchases both instore and online from Walker & Hall, including services such as paid engraving and repairs, during the relevant period from 1st September until 31st August. Total spend does not include purchases of gift certificates or E-vouchers, or international Airport tax free service charges. Any returns you have made are deducted from your total spend. Purchases which are not yet completed like a layby or special order will not be counted until the transaction is paid in full and the item is picked up.
-
When will I get my new Tier rewards?
The new Tiers and reveal gifts have been generated and Diamond Club members were notified via email between 13th - 15th September 2023. You must have a valid and active (subscribed) email to receive the Tier reveal gift.
-
How can I use my Tier reveal gift?
Tier reveal gifts can be used both in store and online.
For in store use, please share your email address with the lovely team in store and they will locate your account to redeem it. Photo identification may be required.
For online redemption, please login to your Diamond club account and the voucher should be visible in the account section. You will need to add a product to your cart and then click on the voucher in the cart page to redeem it.
If you are unable to see the voucher in your account when logged in, please reach out to us via Live chat or email us on online@walkerandhall.co.nz and our team will respond to your request as soon as possible. We aim to respond to all enquiries within 2 working days. -
When does the Tier reveal gift voucher expire?
Tier reveal gifts are valid for 3 months, this year the last date to redeem will be December 15th 2023. We will email you with a reminder when your voucher is nearing expiry.
-
Can I redeem multiple vouchers together?
Yes, you are able to redeem multiple vouchers together from your one account. This includes Tier reveal gifts, reward vouchers and birthday vouchers.
-
Can I buy anything with my Tier reveal gift?
Nearly! Tier reveal gift vouchers can be used to purchase any product from Walker & Hall which is available online or in store. Tier reveal vouchers cannot be redeemed for existing transactions such as laybys, or for services such as repairs, cash, store credit or gift vouchers.
-
Is there a minimum spend when I redeem my vouchers?
No, you can use your voucher for any purchase value, however if your purchase is less than the voucher value the balance will be forfeited so it is best to use your full voucher value at once.
-
What happens to my voucher when I return or exchange an item?
If you return an item which was purchased using a voucher the voucher may be voided to correct your points balance.
Ready to join?
Our Diamond Club began over 10 years ago as a way to recognise and reward our loyal customers. It started as a reward points system and we have seen thousands of customers essentially choosing their own free gift after reaching the magic 500 points threshold to generate a rewards voucher.
With a continued focus on delivering value and thanks for our customers we have added more and more exclusive benefits along the way. Join our family to start earning reward points, vouchers and exclusive benefits.
Want to know more?
-
What are the Diamond Club benefits?
Our Diamond Club offers you exclusive benefits including a $50 voucher for every $500 spent on full priced items, a Birthday gift, free engraving, Annual Tier Announcement Gift, early access to promotions, double reward point days and more. For specific benefits for each tier, please see the tier information above.
-
What purchases will I earn points on?
Diamond Club points are earned on all full priced items. $1 spent on full priced items = 1 Diamond Club point. When 500 points are reached a $50 Reward voucher is automatically generated.
Products which are discounted or tax free, purchases of gift vouchers, shipping or services do not earn reward points and will not count towards a reward voucher. -
How do I redeem my vouchers?
Diamond Club vouchers can be redeemed in store or online. To redeem your vouchers in store, share your email address or Diamond Club number with a team member and they will verify and redeem your voucher for you. To redeem your vouchers online, please enter the voucher number into the Diamond Club/E-Voucher field in the checkout.
-
What are the tiers and how do they work?
The Diamond Club is made up of seven tiers - Nova, Panorama, Coronado, Phoenix, Monarch, Blossom and Jubilee.
Tier levels are assessed based on your total spend with us over the 12 months from 1st September to the 31st of August. We assess Tier levels once a year and it takes some time to confirm the new levels and apply the benefits. As soon as they are ready, we will announce your new Tier and rewards in September. Your new Tier comes along with its first benefit - the Tier Announcement Gift which is sent by email – so make sure your email is valid and subscribed to receive this gift! -
I'm having trouble with my online account
If you are having trouble logging into your online account, redeeming vouchers online or need to merge accounts because you have multiple, please email us at online@walkerandhall.co.nz and our team will help you out.
Engagement Rings
An engagement ring represents a promise, a commitment to each other, a symbol of enduring love.
1899 Collection
Quality worth celebrating. A piece from the 1899 Collection will be treasured for generations to come.
Pre-Loved Jewellery
An array of treasures from genuine Vintage pieces, diverse design in our Déjà vu Collection, & repurposed materials.