About Us

Each piece of jewellery made by Walker & Hall undergoes an extensive testing process. An unmatched level of confidence in quality is made possible by a total of nine sets of expert hands with a combined total of over 100 years experience in the industry.

The result of thorough testing and quality control is that when you buy a piece of jewellery from Walker & Hall you can rest assured the gems, metals, and all of its construction is at the highest level possible. Through the combination of technology, our process and expertise at every step, you can trust you will receive the quality you should expect.

Technology & Testing

At Walker & Hall we are constantly working to ensure we are at the forefront of quality assurance so that we can be proud to put our name on and stand behind every piece. We make continual and significant investments in technology in order to maintain our core goals of 'Integrity, Quality and Service'.

We ensure the accuracy and quality of the precious metal components of our jewellery with an Olympus XRF machine. Our on-site XRF machine identifies and reports on the fineness and purity of any metals present in a given alloy, right down to minor traces, providing surety and accuracy of materials.

Diamond & Quality Guarantee

Walker & Hall guarantee our diamond and fine jewellery has been made to the highest standards of quality and workmanship. Specifically excluding wear and tear, for the life of the piece, we will repair or replace any item without charge, including missing diamonds or precious stones, if we deem that the loss is due to faulty materials or workmanship. We also guarantee the accurate carat weight and quality representations of your stone and the gold content of your mounting as stated in your valuation document.


Understanding the Lifespan of Your Jewellery

Every piece of jewellery we create is made with care, craftsmanship, and quality materials designed to last. However, like all cherished possessions, jewellery experiences natural wear over time. The lifespan of a piece depends on several factors — including how and where it’s worn, how often it’s worn, and the wearer’s lifestyle.

How Different Pieces Wear Over Time

Not all jewellery experiences the same level of wear.
• Rings and Bracelets:
These pieces are exposed to the most wear and pressure because they are worn on the hands and wrists. Daily contact with hard surfaces and physical activity contribute to gradual wear.
• Rings should be checked yearly and may require maintenance such as claw re-tipping or replacement every 7 years, depending on wear.
• Bracelets, especially designs incorporating fine links such as tennis bracelets, these links can wear over time. After around 5–8 years, they may need to be repaired or where impractical because of the number of links remade using the original materials.
• Earrings and Necklaces:
These items usually experience minimal direct contact and tend to last considerably longer with minimal maintenance beyond regular cleaning and occasional checking of clasps and fittings.

How Lifestyle Affects Jewellery Longevity

Each wearer’s habits and level of activity have a significant influence on how long jewellery lasts. Someone who wears a ring every day will see more wear than someone who reserves it for special occasions. Likewise, those with more hands-on or active lifestyles will experience faster wear on pieces worn on the hands and wrists.

Activities such as golf, sailing, racquet sports, gardening, gym workouts, or lifting heavy items such as suitcases place high pressure on jewellery and may cause distortion and damage. Jewellery should always be removed during such activities to prevent unnecessary wear or structural stress which will impact gem security.

Our Commitment and Your Care

We stand by the quality and craftsmanship of every piece we make. With regular professional care and mindful wear, your jewellery can last beautifully for many years and even generations. However, natural wear and tear over time is expected and not considered a manufacturing fault.

To help extend the life of your jewellery, we recommend:

• Regular servicing yearly to check claws, links, clasps, and settings.
• Removing jewellery especially rings and bracelets when undertaking physical activity.
• Keeping jewellery away from harsh chemicals, perfumes, and cleaning products.

By caring for your jewellery and understanding the unique nature of each piece, you can ensure it continues to bring joy and brilliance for many years to come.

Conditions of the Diamond & Quality Guarantee
- The guarantee covers the original purchaser of the item as defined by the Diamond Club Membership details provided at the time of the purchase and does not cover subsequent owners of the jewellery.
- The item must be inspected at 12 month intervals by an authorised Walker & Hall staff member at a Walker & Hall store with the details of each inspection being recorded on the Jewellery Care & Service record.
- Any comments/required maintenance entered by the Walker & Hall staff member on the Jewellery Care & Service record must be carried out at the time of the inspection and recorded as completed on the record.
- Any repair, maintenance or alteration of the item must be carried out by Walker & Hall or a jeweller authorised by Walker & Hall.
- When making a claim under this warranty the full and original Jewellery Care & Service record must be provided for examination by Walker & Hall.
- General wear and tear or damage caused by misuse is not covered by this guarantee. Walker & Hall reserve the right in its sole discretion to determine the cause of the loss or damage for any claim under this guarantee.
- This guarantee does not apply to Vintage, Deja Vu or Estate jewellery items.
- The Diamond & Quality Guarantee provided Walker & Hall is in addition to your existing rights at law and does not affect your existing rights at law.