We aim to dispatch your order within 1-2 working days. All orders are sent on an overnight courier service. We will notify you as soon as possible if there is a delay with your order. All orders placed on weekends and public holidays will be processed on the next business day.
For all our orders, we use a Courier Post Signature Required track and trace courier packs so they are in safe hands. We ask that a physical address be given for delivery so that the package can be signed for on delivery. If there is no one to sign for the package when the courier driver calls, they will leave a Card to Call with details for redelivery.
Orders of less than $50 will incur a $5 delivery fee.
The service for this fee is the same as for the free shipping of orders over $50.
A non-signature required option is also available on request, if you would prefer this service please stipulate this in the Special Instructions field in the checkout page.
Rural deliveries can take an extra 2-3 working days or can be delivered to the nearest Post Shop if most convenient.
Your track and trace number will be emailed to you once your order has been dispatched. To track your package yourself, have your track and trace number ready and either call CourierPost on 0800 COURIER or visit www.courierpost.co.nz.
A 2-hour PACE courier option is available for deliveries within Central Auckland.
To use this service please select the 2 hour Pace delivery button in the checkout page.
Two-hour delivery will only be available Monday-Friday for orders received between 9am-4pm.
Orders placed outside these hours with this option selected will be delivered on the next working day.
A charge of $20- applies for this service.
Shipping to Australia is available for $30 to most metropolitan areas. We will be in touch if your delivery address is outside of these zones. Items which are shipped internationally will be charged the GST exclusive price, however there may be custom taxes/duty charged by the recipient country direct to the customer. We recommend checking with your countries customs if your item will incur charges.
Please contact us by email on firstname.lastname@example.org, or by phone on +64 9 309 0279 if you have any questions or comments about your delivery or shipping options.