Alert Level 2 & 4 Update
Orders for items which can be fulfilled from our Tauranga & Wellington stores will be dispatched within 1-2 working days.
The usual courier service timeframe is for overnight delivery however there may be delays due to high volumes at the moment. You will receive a confirmation with tracking number once your order has been fulfilled from our store.
For orders with items that must be fulfilled from Auckland we will process and dispatch as soon as possible once Auckland is moved to Level 3.
We offer FREE delivery of online orders of $50 or more throughout New Zealand. A $5 shipping fee applies to orders under $50.
Due to the massive influx of orders with NZ Post, your package delivery could be delayed and could take an extra 2-3 days.
Our Bayfair and Wellington teams will adhere to social distancing practices while open and will be operating Click and Collect services. Learn more here
For all our orders, we use a Courier Post Signature Required track and trace courier packs so they are in safe hands. We ask that a physical address be given for delivery so that the package can be signed for on delivery. If there is no one to sign for the package when the courier driver calls, they will leave a Card to Call with details for redelivery.
Your track and trace number will be emailed to you once your order has been dispatched. To track your package yourself, have your track and trace number ready and either call CourierPost on 0800 COURIER or visit www.courierpost.co.nz.
A non-signature required option is also available on request, if you would prefer this service please stipulate this in the Special Instructions field in the checkout page.
Please note if you have 'Authority to Leave' activated, this will override the Signature Required option on your order. If you would like your order to be accepted by signature, we recommend contacting Courier Post prior to placing your order. Please note that 'Authority to Leave' may have been set up for your address by previous residents so if you are unsure, please contact Courier Post to confirm. If 'Authority to Leave' is set up for your address, Walker & Hall will unfortunately not be liable for any lost or stolen packages.
Rural deliveries can take an extra 2-3 working days or can be delivered to the nearest Post Shop if most convenient.
Same Day Delivery- This option is currently not available under the current alert level as per the government regulations.
Shipping to Australia is available for $40 to most metropolitan areas. We will be in touch if your delivery address is outside of these zones. There may be custom taxes/duty charged by the recipient country direct to the customer. We recommend checking with your countries customs if your item will incur charges.
Please contact us by email on firstname.lastname@example.org, or by phone on +64 9 309 0279 if you have any questions or comments about your delivery or shipping options.