At Walker & Hall, we pride ourselves on delivering exceptional service and unforgettable experiences. Our passionate team combine expert advice with genuine care, ensuring each customer feels valued—whether they are celebrating a special milestone or simply treating themselves.
With feedback about our dedicated staff and the unique pieces we help you discover, our testimonials page brings together real stories from customers across all our locations.
"We left the store not just thrilled with the purchases, but genuinely grateful for the experience. Grace and Badal made what could’ve been a simple shopping trip into a memorable and enjoyable one."
- Google Review, 5 stars
“After having a couple of custom earrings made previously we decided to have custom engagement rings made with Walker & Hall Newmarket. From sourcing the stones to ensuring every detail is just perfect, Naveen and his team go above and beyond to deliver really great service. We couldn't be happier with the result. Highly, highly recommend the team at W&H Newmarket.”
- Google Review, 5 stars
"Naveen & Maggie provided exceptional service, helping me bring to life a bespoke pair of diamond earrings. Wonderful communication & fantastic attention to achieving the best quality for me, from purchasing the diamonds to the final design. Can’t recommend the Newmarket team highly enough"
- Google Review, 5 stars
"Thank you Sue for the fabulous personal service at Albany Walker & Hall. Beautiful range and repairs service with bonus of amazing free cleaning service has brought even my oldest jewellery back to life and looking brand new."
- Google Review, 5 stars
"I went into the Albany store today to purchase some gift vouchers. I found the staff to be very polite and friendly. I was served by a lovely lady called Anne who gift wrapped my voucher so beautifully and also provided a gorgeous Walker & Hall bag. Service with a smile goes a long way! I left with a smile too!"
- Google Review, 5 stars
"The most incredible service by Maria at Walker & Hall Albany. So efficient, listened and offered advice for the perfect gift. She went above and beyond with thoughtful touches and absolutely made my day."
- Google Review, 5 stars
"Whether you’re shopping for something special or just browsing, you’ll leave feeling like you’ve been truly looked after. Highly recommend Angela and the team at Walker and Hall Queen Street - they’re absolute stars!"
- Google Review, 5 stars
"I went to their new location on Fort Lane and was very happy with the service. I wanted to check my ring sizes, and Panisa was a huge help; she was very knowledgeable"
- Google Review, 5 stars
"The staff are absolutely fantastic; well informed, presentable and professional. Location is highly accessible for pedestrians and traffic with a parking lot less than 50 meters away."
- Google Review, 5 stars
"I love Walker and Hall, Silverdale! I am always welcomed with warmth and engagement! Lorraine is exceptionally talented at her craft! She assisted me to get my dream ring with confidence. Thank you."
- Google Review, 5 stars
"Serena was very patient—thankful for her help. We found the perfect ring we were looking for. This store is excellent—the manager and owner are both very friendly. We’ll definitely purchase again!"
- Google Review, 5 stars
"I can’t speak highly enough of the team,
especially Margaret and Lorraine, from the moment I first walked in, the service was so friendly and welcoming. There was absolutely no pressure, just genuine patience and kindness."
- Google Review, 5 stars
"Navin was extremely helpful during the engagement ring buying process. He clearly explained the different grades, what to look for, and always kept our budget in mind. While we checked out other stores, none of them matched the level of service Navin provided—others felt more focused on upselling. Navin genuinely listened to what we were after and helped us find the perfect, meaningful ring."
- Google Review, 5 stars
"Walker and Hall Sylvia Park, was our 6th jewellery shop for the day. Sophia's warmth, knowledge and professionalism really stood out, she was exceptional. We didn't expect to make a purchase on the day but fall in love with a wedding band and I just had to have it. Thanks Sophia for making my day....Now I just need to wait 6 months to wear it eeek!"
- Google Review, 5 stars
"Thank you to Ash and the team for making my click and collect experience so easy. I love my earrings. Now I have two pairs of them."
- Google Review, 5 stars
"Gabriel is one of the most friendly, professional and considerate sales people I have ever met. Working in sales myself I really appreciate his calm, informative and genuine demeanour. He worked hard to help me buy a beautiful vintage watch. I would not hesitate to recommend my friends and family to him and the Walker & Hall team."
- Google Review, 5 stars
"Ria provided exceptional service when my partner and I purchased our dream wedding bands. Her knowledge and friendly demeanor made the experience truly special, and we felt we received great value. We highly recommend this store for engagement and wedding bands!"
- Google Review, 5 stars
"Excellent service and product! My wife is very happy with the diamond pendant that I gave to her. Their diamond is high quality and really captures us when we passed by the store. that’s why we purchased it right away. Thank you to Sue and store manager, Sinthu."
- Google Review, 5 stars
“I cannot speak highly enough about the way Triss and Grace handled my visit to Walker and Hall. I was interested in a Vintage piece that I saw in the window they showed it to me, and I thought about it overnight and I returned the next day and decided to purchase. Having
generated some gift vouchers I used them to put towards the purchase of a lovely pair of diamond and emerald earrings. Thanks again ladies you sure went the extra mile for me.”
- Google Review, 5 stars
"What a lovely, polite, pleasant, professional helpful and incredibly patient team. I brought a 21st gift for my daughter as well as a mother's day present. Grace and Ana and their lovely manager of this branch talked through their services and products knowledgeably."
- Google Review, 5 stars
"Yesterday while visiting Wellington I was able to visit the Walker and Hall on Lambton Quay. Once again I was blown away with the level of service, expertise, and just general ‘feel good’ vibes at being a Walker and Hall customer. It was my absolute pleasure to deal with
Reuben."
- Customer Email
"I highly recommend this jewelry store mainly due to the excellent customer experience and support Sini provided me including complimentary gift wrapping service. Thanks Sini and the team at Walker & Hall Bayfair."
- Google Review, 5 stars
"McKenzie was fantasic - friendly, knowledgable, and genuinely helpful. She made my shopping experience enjoyable, offering great advice without any pressure. Her attention to detail and warm approach made all the difference."
- Google Review, 5 stars
"I'm deeply grateful to Sumit for his exceptional guidance in selecting a birthday gift for my wife. His impeccable taste and presentation of various bracelets were truly impressive. Sumit's outstanding expertise and customer service made the experience truly special."
- Google Review, 5 stars
"They took care of everything, from the design, selecting each gem, having the ring made in house with their skilled jewellers as well as arranging the duty free pick up! We are so grateful to the manager, Raj, from the Walker and Hall Diamond Showroom on Anzac Ave who provided the highest levels of customer service, care and consideration to ensure we had the perfect ring to celebrate our 25th Wedding anniversary."
- Google Review, 5 stars
"Great experience. We were really looked after by the Raj and the team."
- Google Review, 5 stars
"Amazing communication so very helpful. Raj went above and beyond for my insurance claim and it's come out perfectly thank you for all your help."
- Google Review, 5 stars
"An exceptional experience is an understatement. Shayla listened carefully and assisted me to find the perfect dress ring. Her patience over the 4-week period was amazing while I asked numerous questions and requested quotations. Her knowledge of pearls, gold, and precious gems was quite something. I now have a beautiful dress ring which I am thrilled with! Exceptional service, beautifully crafted jewellery."
- Google Review, 5 stars
"I couldn't speak more highly of the service I have received from Sarah, at Walker and Hall the Base. She listened to what I was looking for and went out of her way to make ring suggestions. I am now a proud owner of the perfect ring. No pressure was ever given, just incredible customer service. I would highly recommend Sarah and the team at Walker and Hall."
- Google Review, 5 stars
"I've visited the store a few times, and each time, I've been warmly greeted by the staff, especially by Alice as I walked in. I received a lot of assistance, and it wasn't until my third visit that I made a purchase. Regardless of whether I was buying or not, I felt valued every time. Thank you, Walker and Hall, for having such great people in your store. A special thanks to Alice for her knowledge and help in finding the perfect piece!"
- Google Review, 5 stars
"Great service. Custom order arrived early, fantastic communication from Sandre. So impressed! gift wrapping service too! Over the moon and can’t wait to give the ring to my husband and wouldn’t hesitate to order online again"
- REVIEWS.io, 5 stars
"I had an amazing experience with Walker and Hall. Annabelle walked me through the whole process, communicated very clearly and kept me updated as my piece was engraved and shipped to me! I will definitely be purchasing again!"
- REVIEWS.io, 5 stars
"I had a great experience with Walker and Hall. I had questions so got assistance from the amazing Daisy, who answered all my questions, after which I placed an order for the ring. Really appreciate all the help I got, and can't wait for the ring to arrive."
- REVIEWS.io, 5 stars
We truly appreciate hearing from our customers—it helps us grow and inspires our team every day. We'd love to hear about your experience with Walker & Hall. Let us know how we helped make your occasion special by leaving us a Google review.
Read more customer experiences here.
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