Diamond Club Terms & Conditions
We believe in the value of a heartfelt “thank you” and are committed to providing recognition and rewards to our loyal customers. Join the Walker & Hall family and as a Diamond Club member you can receive exclusive benefits including reward points and vouchers as well as access to exclusive promotions, events, and services. Read the full Diamond Club terms and conditions below.
Terms & Conditions:
REWARD POINTS
- Reward points are earned on purchases of Walker & Hall products sold at full retail price. Discounted items, including tax free purchases, will not accrue reward points.
- Reward points are earned at a rate of 1 point per $1 spent on eligible items.
- Reward points do not expire.
- For online orders, reward points will be updated when the purchase process is completed and prepared for dispatch by our online team.
- When points reach 500 a reward voucher worth $50 will be issued.
REWARD VOUCHERS
- Reward vouchers are issued when reward points reach 500.
- Reward vouchers are valid for 1 year from date of issue.
- Reward vouchers can be redeemed in store (except clearance outlet stores) and online for Walker & Hall products on a subsequent purchase.
- Reward vouchers will be released once full payment is completed for any purchase which contributed to the points earned in order to generate the voucher. For example, if a product is purchased on layby and that purchase earns enough points to generate a reward voucher, the voucher will be held by Walker & Hall until the layby payments are completed in full. The reward voucher cannot be used as payment on the layby which generated the points that earned the voucher.
- Reward vouchers cannot be redeemed for cash, store credit or gift vouchers.
- Reward vouchers must be redeemed in full in one transaction and no change will be given.
- If purchases which earn a reward voucher are later returned the voucher may be voided to correct your account balances.
- Reward vouchers and purchases made with it are subject to the terms of trade as set by Walker & Hall, which may change from time to time.
- Reward vouchers cannot be redeemed at clearance outlet stores.
- Cannot be used as a deposit on laybys or special orders.
TIER ALLOCATION & BENEFITS
- Customers are allocated to a Tier based on the previous 12 months spend as at 1st September according to their customer account record.
- Rewards are communicated through email so customers must have a valid email address and be opted in to receive our emails at the time of sending in order to receive the benefits.
- Purchases can only be counted when they are finalised. Payments toward laybys or special orders which have not been fully paid and picked up will not be recognised until the purchase is completed.
- Purchases of Gift certificates and E-vouchers will not count toward annual spend. The value will be attributed to total spend on the customer account used as they are redeemed.
- In the case of joint accounts, one set of rewards will be provided to the primary person and email supplied on the customer account.
- Where customers have made purchases which are connected to multiple accounts with varied emails or a combination of with/without email we will endeavour to merge accounts. Proof may be required in order to confirm the correct handling of accounts.
- We reserve the right to correct your Tier allocation and rewards based on returns made within 2 weeks of the Tier announcement.
BIRTHDAY VOUCHERS
- Unique and valid email must be active (subscribed) at the time of sending to receive this benefit.
- Birthday vouchers are valid for the month of the Diamond Club members birthday only.
- Birthday vouchers can be redeemed in store (except clearance outlet stores) and online for Walker & Hall as a discount on products.
- Birthday vouchers cannot be redeemed for existing transactions such as laybys, or for services, cash, store credit or gift vouchers.
- Birthday vouchers must be redeemed in full in one transaction and no change will be given.
- Birthday vouchers can be used once, if an item purchased using a voucher is returned the credit will be for the amount paid excluding the voucher.
- Birthday vouchers and purchases made with it are subject to the terms of trade as set by Walker & Hall, which may change from time to time.
- Birthdate (year not required) must be saved on Walker & Hall customer account before the start of the birthday month.
- Birthday vouchers cannot be redeemed at clearance outlet stores.
- Cannot be used as a deposit on laybys or special orders.
NOVA TIER: BIRTHDAY TREAT
- Unique and valid email must be active (subscribed) at the time of sending to receive this benefit.
- 10% off the normal retail price of any in stock item, up to a maximum discount of $1000.
- Valid until end of the birthday month of the named customer.
- Item must be in stock. Special orders, existing laybys, e-vouchers, gift certificates and custom orders are not eligible for this offer.
- Customer must present email with voucher code in store or use online to redeem.
- Birthdate (year not required) must be saved on Walker & Hall customer account before the start of the birthday month.
- Voucher/Discount cannot be redeemed at clearance outlet stores
TIER REWARD VOUCHERS
- Unique and valid email must be active (subscribed) at the time of sending to receive this benefit.
- Vouchers can be redeemed in store (except clearance outlet stores) and online for Walker & Hall as a discount on products.
- Vouchers cannot be redeemed for existing transactions such as laybys, or for services, cash, store credit or gift vouchers.
- Vouchers must be redeemed in full in one transaction and no change will be given.
- Vouchers can be used once, if an item purchased using a voucher is returned the credit will be for the amount paid excluding the voucher.
- The voucher and purchases made with it are subject to the terms of trade as set by Walker & Hall, which may change from time to time.
- Reward vouchers expire either 3 months from the date of issue dependent on the tier allocated. Please see the table below for tier reward voucher expiry.
- Tier Reward vouchers cannot be redeemed at clearance outlet stores.
- Cannot be used as a deposit on laybys or special orders.
|
Nova |
Panorama |
Coronado |
Phoenix |
Monarch |
Blossom |
Jubilee |
|
$25 voucher
|
$25 voucher
|
$50 voucher
|
$75 voucher
|
$100 voucher
|
$150 voucher
|
$300 voucher
|
FREE ENGRAVING
- Free engraving on items purchased from Walker & Hall only.
- Technical limitations may apply as some materials/styles may not be suitable for engraving.
EXTENDED EXCHANGE PERIODS
- For Phoenix/Monarch (90 days) and Blossom/Jubilee (unlimited) - customers may return items for exchange or gift certificate over an extended period according to their tier benefit which overrides our standard timeframe.
- Extended exchange timeframes are still subject to all other returns policies, goods must be returned in new condition and with original packaging. Not eligible if specially ordered, customised or last chance.
PREVIEW ACCESS
- Preview access to promotions – sent by email before launch to the public
- Available on selected promotions only.
- Unique and valid email must be active (subscribed) at the time of sending to receive this benefit.
DOUBLE REWARD POINTS DAYS
- For Phoenix/Monarch/Blossom/Jubilee
- Double reward points days will occur on dates selected by Walker & Hall and advised to customers in eligible tiers by email.
- Double reward points will accrue on full priced items, discounted items will not earn reward points.
- Double points will accrue automatically, and reward vouchers issued on customer account (valid for 1 year from date of issue). Reward vouchers are valid on subsequent purchase.
EXCLUSIVE EVENTS
- For Blossom/Jubilee
- Invitations to exclusive event opportunities sent by email.
- Unique and valid email must be active (subscribed) at the time of sending to receive this benefit.