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Level 2 Updates

Welcome back!

Our Walker & Hall family are thrilled to open our doors and meet you all in person once again. Thank you all for the support we have received during the last few weeks, we are so grateful for the kindness and understanding you have shown us.

All our previous services are available from Alert Level 2 including custom orders, trade ins, resizing, repairs and restringing, engraving and jewellery cleaning.

Our stores
In order to create a safe space in store for our team and clients, we will be:

- Asking you not to enter if you feel unwell
- Providing hand sanitiser and offering complimentary masks
- Requiring you to keep your distance – at least 1 metre from others
- Limiting the number of people who are inside at one time to ensure social distancing can be maintained
- Recording your contact details for contact tracing purposes
- Disinfecting jewellery after it has been handled
- Washing our hands regularly
- Cleaning high touch points regularly

Online orders
We are processing and dispatching online orders as quickly and safely as we can. Please note that due to the high demand placed on courier services, your order may take a few extra days to get to you.

Gift voucher extensions
We are extending our gift voucher expiry dates for those vouchers that expired during Alert Level 3 or 4. Please contact us if you have a gift voucher that has expired during the lockdown. 

As always, our online team are here and ready to help however we can. We are available via email (, Live Chat, our Contact Us form and our new Virtual Consultation option – we would love to hear from you so please get in touch!

Vault Enquiry

This item is available by Special Order. Please enquire for pricing and ordering details.