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Customer Testimonials

16 December 2016
I'd just like to thank you again for all your help and communication throughout this process, you have made the whole process extremely stress free and a breeze! You are a real asset to the team and I will now recommend Walker & Hall to everyone!

16 June 2016
Hi, I have ordered a number of beautiful things from Walker & Hall and I would just like to say what a pleasure it is to shop on your website. It's so easy and quick to use. The orders always arrive in record time, and are wrapped and presented beautifully! So well done Walker & Hall, I will continue to support such a fantastic NZ business!

8 June 2016
Very comprehensive and easy website, especially with the duty free option!

1 May 2016
It is one of the easiest website to use for online shopping. Extremely hassle free purchasing. I live in Dunedin and don't have a Walker & Hall store here. Thank goodness the site is so easy to use.

10 March 2016
Very easy website! Well done. This definitely makes me want to shop here over another store. Also, the design of the website is very visually appealing.

5 February 2016
Hi folks, just a quick word to say item arrived safe and sound and to thank your team for such a great service! One could not have asked for better a credit to W&H and we look forward to future dealings.

2 February 2016
You guys are AMAZING, 10 points for yet another great retail experience.

29 January 2016
Fab service and communications!

22 January 2016
Thank you very much for all your patient assistance. You made the phone order process very easy. I am grateful for the excellent service.

15 January 2016
Just letting you know, I have received my ring this morning. It was so nice that it was gift wrapped and that the ring was polished, it looks brand new! Thank you so much for your help with everything, the service provided was above and beyond what I expected and you were so great to deal with.

8 January 2016
I cannot thank you enough for the amazing service I received yesterday from you. I was desperate to source the Pandora Elephant for a special gift and to have it now in my possession less than 24 hours later is nothing short of a miracle! The courier man knocked on my door this morning with my parcel.


Your friendly and efficient and prefessional service was very much appreciated and I have already spread the word amongst friends and family of the service I received and how lucky I was that I found the exact charm I wanted. Thank you once again.

20 January 2016
I would like to commend Simar on this excellent customer service skills. He met all my needs and wants for my wedding band and even got it to me before my wedding, when no other store could. So thank you for making my dreams come true Simar and I truly think you are an asset to your team.

20 November 2015
Just a note to say thanks from Lucy and myself. Would also like to mention the sales rep we dealt with - Andrea. She was great. She even remembered me and what ring I had tried on the evening previous, when I had forgotten. Awesome service and was the reason we chose to buy from Walker & Hall.

25 April 2015
Just wanted to say thank you for the excellent customer service and for getting the items to me so quickly. It was such a nice surprise to interact with a company that has this kind of service.

31 March 2015
Wow wow wow. Paid for the item one day and it was at my door the next morning. Beautifully wrapped and will certainly use your website again.

17 March 2015
Just a quick email to say thank you! I am so happy with the customer service I received from Emma. It's so nice to deal with someone who goes the extra mile. I will definitely be back!

22 January 2015
My experience with Walker & Hall has been fantastic - nothing can be improved on in my opinion! I will certainly be shopping here again.

22 January 2015
Thanks so much, I have received the earrings this morning by rural courier, which was a great surprise as normally it takes a little longer to get to us. They are exactly as I expected and the customer service has been brilliant for this item and also another I bought yesterday in store at Albany which I had done a request for via the website to try it on in store.

21 January 2015
Would just like to say thank you very much for the fantastic service! My daughter has just had her KW pendant delivered that we ordered yesterday afternoon - fantastic service!

15 January 2015
It's been a good experience. Will shop this way again for sure.

1 January 2015

Thank you so much - charm was received yesterday - brilliantly packaged.

19 December 2014
Thanks so much, you guys have been a pleasure to deal with :) Have a good Christmas.

11 December 2014
I wish to thank you for completing my order with such a high level of professionalism. Wishing everyone a safe and happy Christmas.

11 December 2014
You guys are fantastic. Second internet order and both have arrived promptly and beautifully wrapped. Thank you so much and all the best for a happy Christmas.

2 December 2014
Thank you so much for my beautiful package! Thank you for the lovely wrapping and fast delivery. Also many many thanks for the free gift! That was an amazing, humbling surprise. Thank you. I will definitely be shopping with you again in the near future. Thank you so much!

28 October 2014
Order arrived today and I am very happy with it. Thank you.

9 October 2014
Thank you so much for the fast delivery Emma on a gift for my friends 30th. Great service.

9 October 2014
The service is fantastic and so easy to order. Thank you.

5 September 2014
Thank you for your prompt delivery. I am so thrilled with it and appreciate your service.

5 July 2014
Thank you so much for all your help and the amazing service. I really appreciate it!

4 July 2014
Thank you all so much once again. I cannot begin to express how brilliant your service is.

25 June 2014
Fabulous service and the gift wrapping was lovely, thank you!

1 May 2014
I just wanted to congratulate you on your excellent online shopping service. I have a rural delivery address yet you still get purchases delivered very quickly, you are by far the best NZ retailer I have dealt with. I often make purchases from international websites as I find it frustrating that NZ stores often charge high shipping rates especially to rural addresses, when I can get free delivery from the UK. You guys provide outstanding service with free gift wrapping and delivery, as well as very prompt delivery. Thank you for doing a great job!

26 April 2014
Great shopping site and great service. Very easy to use.

26 March 2014
I'm very happy with this necklace, this is my second purchase with Walker & Hall and I'm impressed! Will definitely shop here again

27 February 2014
Thank you for your great service, I will definitely use you again.

26 February 2014
Thank you so much for your email and for my order which I have just received! Wow I really appreciate the quick response and delivery, I'm impressed. It is gorgeously wrapped and I know my daughter will love these gifts for her 21st birthday.

18 December 2013
Thank you for your excellent and very efficient service. Your attention to detail and willingness to change the order details is much appreciated as is your extra gift. Many thanks for an awesome job well carried out.

18 December 2013
This is by far my new fav jewellery site. Great service, great communication via email. Even got a free Xmas gift with my last purchase. You guys rock and keep up the great service and friendliness xxxx

13 December 2013
I would recommend your online shopping to anyone, you have very fast and efficient service. I received it the next day, gift wrapped and postage paid for! Very happy thank you A++++

12 December 2013
Thanks Walker & Hall for such prompt service, they arrived this morning at 7.30am!!!

2 December 2013
You guys did a fantastic job. The correct product, packaged well, delivered within a few days and great communication throughout. Well done and thank you.

18 November 2013
Thank you for your very speedy response, and delivery service - it is fantastic!

14 November 2013
The gift I purchased from your online service was delivered today, one day after it was picked up from you. Amazing service, thank you. The gentleman who received it was speechless. And, since I got to see everything on videocam, I have to tell you that your presentation is absolutely beautiful. The bag with the seal, the beautiful box and bow with the card, and it was so delicately wrapped. All of it made receiving the charms and bracelet a complete experience. You are doing a wonderful job and I just wanted to tell you so and say another big thank you for helping me make someone special feel special. I will recommend your company most highly.

29 October 2013
Just wanted to add that had the most wonderful online shopping experience with Walker and Hall, they went the extra mile for me and recommend them to everyone and look forward to shopping again :)

22 October 2013
...The ring is safely tucked away here for the big day. We absolutely LOVE it - it's everything we wanted. Thanks for the great service.

16 October 2013
I love Walker & Hall jewellery and often look out for the monthly specials on their website. Saw the Stolen Girlfriends Club range and knew instantly that my daughter would love this ring for her 14th birthday. So I filled in the online order form and in two days it arrived promptly to a rural delivery address, completely gift wrapped along with a handwritten birthday card. Now this is the way to do shopping. Thank you so much for your service Walker & Hall.... and of course she loved the ring.

15 October 2013
A huge thank you for the fast, fantastic service, can't wait to see my girls face tomorrow when she opens her present.

15 October 2013
The bead is really lovely, I liked it when I saw it on the Walker & Hall website, but when I received it, I got an extremely pleasant surprise as it was even nicer in reality. I had good, reliable service, so a thoroughly nice purchase. Thank you very much.  

13 October 2013
Thank you very much for such prompt service. I ordered the pendant online early Friday afternoon and it arrived early Saturday morning, so very impressed.

3 October 2013
All arrived in speedy time and perfect order - fabulous service from Walker & Hall.

2 October 2013
Excellent! Had no problems at all with this purchase. The order came so quick, with the present beautifully wrapped. Thank you.

19 September 2013
I'm very happy with my purchase and Walker & Hall's wonderful customer service.

28 August 2013
I had excellent service from Walker & Hall (Cecilia is extra helpful and prompt). Very happy and would definitely buy from Walker & Hall again.

22 August 2013
I want to thank you for being so helpful and prompt. You were lovely to deal with.

20 August 2013
Fantastic service from Walker & Hall re: online deliveries. Swiftly dispatched with complimentary wrapping and handwritten card for the recipient. Definitely recommend!

19 August 2013
Excellent value. Very happy with the ring - precisely as advertised and good value. Just beautiful.

10 July 2013
I was stressed out and for the first time, living outside of NZ on my sisters birthday. To boot I was sick. I was able to order her present from bed and have it delivered to her before her birthday without added postage costs. Your website was super simple to use, your service was absolutely perfect. Keep it up, I have more birthday and Christmas presents I need to buy and have sent!! Thank you so much, took the stress right out of I all and I cannot thank you enough.

9 July 2013
Love that everything is thought of, right down to choosing a card! So easy!

16 May 2013
This website is the bomdiggity! Very easy to use, great site!

9 May 2013
Walker and Hall are the kings of efficiency and kindness to deal with, especially for a client like me here in Brazil.

11 March 2013
What amazing service! We have been very impressed with the whole process and will definitely be purchasing more for you in the future!

11 March 2013
Really good site, it really shows that it has attention to detail.

26 February 2013
Thanks heaps, I highly recommend dealing with you :)

24 February 2013
Great service with quick postage.

23 December 2012
Great prompt service, very easy to communicate. Bought a beautiful platinum engagement ring before Christmas online and got it shipped from Auckland to Wellington. So far have received lots of compliments. My wife is very happy and adores her ring.

22 December 2012
Delighted with the service, I was in a bit of a panic to purchase a last minute present before Christmas and have it delivered to Katitaia. Website was very user friendly and the follow up emails confirming order and that the order was dispatched was very reassuring. Gift arrived promptly and was beautifully gift wrapped. I couldn't really ask for more, I will definitely be using Walker and Hall again. Thank you :)

19 December 2012
Thank you so very much! The parcel is awesomely wrapped, just so over the moon with the service. Thank you again for such wonderful presentation - I will definitely be buying off you again.

14 December 2012
I would like to thank you for your great service. Your email arrived to me on Wednesday and the bead on Thursday. I could not ask for better service. Added to that it was beautifully presented so thank you.

14 December 2012
First of all I would like to thank you on the speedy transaction, and especially how beautifully wrapped the gifts were. Thank you so much. It has brought joy to my daughters!

7 December 2012
Excellent service, the online call centre was a huge help. Made my shopping easy, great work.

5 December 2012
Ring arrived today and it's perfect. I'm sure my husband will be stoked when I surprise him with this for our 6th Wedding Anniversary. Thanks for such fabulous and prompt service.

4 December 2012
Super-efficient, user-friendly website. After a couple of hours struggling with other sites here that, right at the end of the transaction, said they would not ship, yours allowed me to buy for a friend in NZ, from the UK. The swift and successful transaction on your site was much appreciated.

21 November 2012
Would like to just thank you for the excellent service and speedy delivery of this charm! I will be happy to reccommend your service to friends and family :) Once again thank you.